Following a number of complaints from customers over exorbitant payments, the Brihanmumbai Electric Supply and Transport (BEST) Undertaking on Saturday introduced a ‘kindness package’ for all its electrical energy customers in Mumbai.
Based on orders issued by the Maharashtra Electricity Regulatory Commission (MERC), BEST will permit customers to pay their payments in three straightforward month-to-month instalments (EMIs) if the invoice is double than the typical for the interval between March-May.
In case customers have been billed in extra, the surplus quantity shall be credited to the customers. The delayed cost prices and curiosity on arrears may also be based mostly on the precise consumption, a press be aware issued by the electrical division acknowledged. It additionally stated that as a coverage, energy provide was not disconnected throughout lockdown.
BEST has initiated precise meter studying in non-containment zones since June 16. Since precise meter studying was suspended in March, customers had been being billed on a mean of the earlier three months. The endeavor provides energy to 10 lakh customers within the island metropolis.